Embassy Suites by Hilton Raleigh Durham Research Triangle

The rooms are very spacious and immaculate. There was ample parking, but you may have to walk a substantial distance to and from where you are parked on busy days. The staff was friendly and promptly checked me in with no issues.

I loved all the conveniences that were comparably priced, dinner and lunch meals. I didn't have to leave the hotel to get a good meal. I especially liked the Omelet Station and all the other hot food options that were included in the free breakfast. The grits was superb! Friendly accomodating staff at the front desk, servers and addtional facilities staff we encountered were great! I hope I can find the same degree of satisfaction at another Hilton Embassy Suites in another city when I travel.

This our first time staying at an Embassy Suites hotel. We're used to Marriots brand because of the kitchenettes. My kids absolutely loved their stay here. From the check in to the check out everything went very smooth. Our decision to stay in this hotel started with a phone call I made to Embassy Suites and another hotel. I was trying to decide on which of the two we should stay in. When my call was picked at this hotel, I was amazed at the niceness of the person that answered the phone. Most times when one calls a hotel's front desk to make enquiries, the staff that answers the call either sounds grumpy, cold or distracted. But that wasn't the case with this hotel. Nabeel, the staff that took my call was very pleasant on the phone, patient, professional and very understanding. He answered all my questions about the breakfast food, proximity of the hotel from the airport and late check-in nicely with smiles(I could tell from his voice). I decided this was where we would stay when we get to NC. We arrived late and was able to check-in. The night staff, Dementra(Mimi) was professional and very kind to us. She exhibited what I felt on that phone call. My kids love her. The breakfast was great. The kitchen staff, Littledeer, was very courteous, nice and kind. She was always ready to help and she guided us around the food area. We missed her at breakfast the next day because she was off. We really wanted to see her and her sweet smiles that lights up the room. Every one I spoke to at the hotel about Littledeer, agreed that she is a sweet lady. Our check out was smooth. Nabeel cheked us out of our room. I did let him know he was a big part in our decision to stay at this hotel because I don't think anybody would like to stay in a hotel that has grumpy staff. Thank you to all the staff that made our short stay a comfortable and beautiful one!

We stayed here back in November and loved it so much that for my son's birthday he wanted to make a trip to Raleigh to go to the Museums and he requested to stay here again. The staff is so nice, the suites are great for family stays, the breakfast is great and we even ate dinner with the restaurant downstairs and it was great. The location is perfect, beautiful and peaceful. We really enjoy our stay every time.

The veggie omelette the head chef made for me.